Compliant with the Digital Services Act
Digital Services Act – Transparency and Compliance Statement
Nythy adheres to the European Union's Digital Services Act (DSA), ensuring transparency, accountability, user protection, and responsible digital practices across all our services.
Sommaire
12 sections — click to jump to a chapter
Section · Chapter 1
Nythy is a digital platform that connects users with local businesses to reduce food waste. This disclosure outlines our compliance with the Digital Services Act (Regulation (EU) 2022/2065), applicable since February 17, 2024. It describes the measures we take to ensure transparency, user safety, responsible content moderation, and lawful operation of the platform.
Section · Chapter 2
Nythy qualifies as an "online platform" as defined in Article 3(i) of the DSA. As an intermediary service hosting user-generated content and facilitating interactions between merchants and consumers, we are subject to specific obligations under the regulation.
Nythy provides the following digital services:
Users may publish various types of content on the platform. Under DSA Article 6, Nythy acts as a technical host and is not liable for user-generated content until we receive an illegality notification.
Each post has a visibility level set at creation: public, friends, private or community.
Section · Chapter 3
In compliance with the DSA, Nythy commits to the following transparency and governance obligations:
Nythy provides clear, accessible, and easily understandable terms of use, available to users at any time before and after registration. The terms outline user responsibilities, content rules, moderation policies, and restrictions applicable on the platform.
Users may report content suspected to be illegal or contrary to our terms. Reporting is available from relevant content (posts, comments, messages, groups). User profiles can be reported from messaging; merchant profiles have a backend mechanism with progressive rollout in the mobile app.
Each report receives a status: pending → under review → resolved or dismissed. The reporter is notified when the case is closed (no persistent automatic acknowledgment on submission alone).
Moderation combines automated analysis (Vettly) when community posts and comments are published, and human review on reports. There is no AI moderation on messaging send.
If Vettly rejects content at source, it is not published. This pre-publication rejection does not currently generate a separate Statement of Reasons; an error is returned to the author.
Under DSA Article 17, moderation decisions after a report (removal, restriction, suspension) generate a Statement of Reasons sent to the affected user via in-app notification.
Target report handling: 48 business hours. Manifestly illegal content is prioritised by the moderation team.
Nythy plans to prioritise reports from trusted flaggers designated by Member States' digital services coordinators. This mechanism is being rolled out post-launch.
Until full rollout, reports may be sent to dsa@nythy.com or via the standard reporting mechanism.
To preserve reporting integrity, Nythy applies graduated measures — mainly through human moderation — against manifestly unfounded reports or repeatedly manifestly illegal content.
Automatic reporting-limit rules (e.g. 30-day counter) are not yet coded; measures remain proportionate and traceable.
Section · Chapter 4
Nythy prioritizes user protection and implements strong safety, privacy, and security safeguards:
Minimum age to create a Nythy account is 16, per our Terms. Age is self-declared at signup; no technical age verification is performed. Nythy does not knowingly collect data from under-16s. Identified minor accounts will be deleted. Parents/guardians may report via privacy@nythy.com.
Section · Chapter 5
Under DSA Article 27, we describe available ranking and filters. Nythy does not offer personalised recommendation based on advanced behavioural profiling.
The community feed is mainly ordered by publication date (newest first), with pinning, geographic proximity where applicable, and engagement score as a secondary tie-break. Offers and merchants can be sorted by distance, rating, price and other in-app criteria.
Nythy does not perform advanced behavioural profiling. Ranking uses objective, transparent criteria.
Users can adjust some display settings in the app (depending on screens):
Section · Chapter 6
If Nythy displays advertisements, we comply with all related DSA transparency obligations:
Any third-party advertising would be clearly labelled. Nythy does not currently display external programmatic ads; some internal promotional content (e.g. sponsored posts or merchant highlights) is labelled in the interface where applicable.
Where advertising is displayed, users are informed about the identity of the advertiser and the targeting criteria used, in accordance with Article 26 of the DSA.
Section · Chapter 7
Nythy implements clear and accessible reporting and appeal procedures, in accordance with Articles 16, 17 and 20 of the DSA:
Any user can report potentially illegal or rule-violating content via the 'Report' button available on each piece of content.
On-screen confirmation on submission; reporter notified when the report is closed (resolved or dismissed).
Any user affected by a moderation decision may contest a Statement of Reasons within 6 months, free of charge.
In accordance with Article 17 of the DSA, every removal or restriction decision is accompanied by a clear explanation of reasons (Statement of Reasons), including the legal basis, facts and available remedies.
If the internal complaint does not lead to a satisfactory outcome, the user has the right to bring the dispute before a certified out-of-court dispute settlement body, without prejudice to the right to bring legal action.
https://digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute
When Nythy becomes aware of information suggesting a serious criminal offence, an internal human escalation procedure is triggered before any report to competent authorities.
Users and competent authorities may contact Nythy through the dedicated contact channels listed below.
Section · Chapter 8
In line with Article 6 of the DSA, Nythy benefits from the liability exemption applicable to intermediary services, provided that:
Section · Chapter 9
In accordance with Articles 15 and 24 of the DSA, Nythy commits to publishing public transparency reports and to transmitting all moderation decisions to the European Commission's Transparency Database.
Nythy commits to publishing an annual public transparency report (/legal/transparency-report) from the first full calendar year post-launch. This report is not yet published.
Reports are published once per calendar year, by 17 February following the reporting period.
Reports are made available in human-readable HTML and machine-readable CSV formats to support independent research.
Statements of Reasons under Article 17 are prepared for transmission to the Commission transparency database (https://transparency.dsa.ec.europa.eu). Hourly automated submission is in place on the infrastructure side; effective transmission depends on platform registration and Commission API key (dry-run until configured).
Section · Chapter 10
In accordance with Articles 11, 12 and 13 of the DSA, Nythy designates the following contact channels:
Nythy designates dsa@nythy.com as its electronic single point of contact for the Member States authorities, the European Commission and the European Board for Digital Services. Communications may be submitted in French or English.
Users may contact Nythy through the in-app help center, the contact form available at https://nythy.com/contact or directly by email at support@nythy.com. Communications are accepted in French and English.
Nythy is established in France and therefore has its primary place of establishment within the European Union. As such, the obligation to designate a legal representative under Article 13 DSA does not apply.
DSA Email
dsa@nythy.comLegal Email
legal@nythy.comSupport Email
support@nythy.comPrivacy / DPO Email
privacy@nythy.comModeration Email
moderation@nythy.comHeadquarters
Nythy SASU
221 b route de Schirmeck
Strasbourg, France
Section · Chapter 11
To learn more about the Digital Services Act:
Regulation (EU) 2022/2065 on EUR-Lex
Digital Services Act – Official Information Portal
Section · Chapter 12
Nythy operates a marketplace intermediary. Under DSA Article 30, Nythy collects and verifies merchant information before full activation.
At web signup, essential fields; completion later in Settings:
Verification process:
Once verified, each trader's commercial name, registered address and SIRET are displayed on a public profile accessible to consumers, alongside the products offered. This ensures that consumers can identify the trader they enter into a contract with.
If Nythy obtains information indicating that a trader has provided unreliable, incomplete or inaccurate information, the trader is required to correct the information without delay. If the trader fails to comply, Nythy will:
Report content?
For any notification, appeal or question related to the Digital Services Act, write to our dedicated team.
“Nythy is committed to applying all Digital Services Act requirements and maintaining a safe, transparent platform that respects everyone's rights.”