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NYTHY.
Nythy PRO
16 sections

Official legal document

The rules that govern our shared commitment against food waste

Terms
of Use

Document defining the use of the Nythy application and the mutual commitments between users and the platform in the fight against food waste.

Anti-wasteGDPRDSAEthical

Sommaire

Document outline

Section · Chapter 1

Acceptance of the terms

By creating an account or using the Nythy application, you acknowledge that you have read, understood and unreservedly accepted these Terms of Use.

Contractual value

These Terms constitute a legally binding contract between you and Nythy SASU and govern the conditions of access and use of the application.

Anti-waste commitment

The use of Nythy is part of a collective effort to fight food waste, which each user commits to respecting in a responsible and loyal manner.

Legal capacity

You declare that you have the legal capacity necessary to accept these Terms. If you are acting on behalf of a legal entity, you declare that you are duly authorized to represent it.

Minimum age

The use of Nythy is reserved for persons aged at least 16 years. By using the application, you certify that you meet this condition.

If you are under 16 years of age, you must not use Nythy without parental or legal guardian authorization.

Modifications to the Terms

Continued use of the application after modifications to the Terms take effect constitutes acceptance of the updated Terms.

Acceptance process and proof

The user explicitly accepts these Terms by ticking a dedicated box during sign-up.

Proof of this acceptance (date, time, versions of the Terms and Privacy Policy) is recorded in your user account. For material updates, you may be required to accept again at sign-in.

Refusal of the Terms

If you disagree with these Terms, you must not use our services. Use of the service implies full and complete acceptance of the Terms.

Governing law and jurisdiction

These Terms are governed by French law. Any dispute relating to their interpretation or execution shall be submitted to the competent courts.

— End of section 01 —Contents

Section · Chapter 2

Service description

Nythy is a mobile platform that connects consumers with merchants offering discounted food products to fight waste.

Anti-waste offers
Geolocation
Interactive map
Favorites and bookmarks
Community
Messaging
Individual anti-waste gamification (points, progression badges, personal statistics, profile cosmetics)
Notifications

User journey

Sign-up

Sign in for free with Google or Apple in seconds.

Explore

Discover anti-waste offers near you.

Reserve

Reserve your basket and receive confirmation.

Pickup

Collect your basket and pay in store. Well done!

Messaging service

Nythy includes a messaging service that allows users to communicate with each other.

Private conversations (1-to-1)
Group chats
Media sharing (text, images, audio)

Messaging is intended exclusively for exchanges between users related to Nythy (sharing anti-waste experiences, tips, community).

Mapping service

Nythy uses mapping services to display partner stores near you.

Display stores on an interactive map
Calculate routes to pickup points
Estimate distances and travel times
Real-time location (optional)

Using geolocation requires your explicit consent and can be disabled at any time in settings.

— End of section 02 —Contents

Section · Chapter 3

User account

3.1 Account creation

Consumer mobile app sign-up and login are exclusively via Google Sign-In or Sign in with Apple. Provide accurate profile information.

3.2 User profile

Your profile includes your personal information, photos, and preferences.

Customization
Profile photoProfile background imageBiography and presentation information
Privacy settings

You can control the visibility of certain profile elements, including the display of the messaging button allowing other users to contact you.

Social features

Nythy offers a follow system allowing you to follow other users and be followed.

  • •Follow other users to see their activity
  • •Be followed by other community members
  • •View your followers and following lists

3.3 Account security

You are responsible for all activity on your account. Report any unauthorized use.

Biometric authentication

You can enable app unlock via fingerprint or facial recognition. This biometric data is stored locally on your device and is never transmitted to Nythy.

Session management

You can view and manage your active sessions, trusted devices, and login history from the security settings.

Compromised account

If you suspect hacking, contact support@nythy.com immediately. We will temporarily suspend your account while securing access.

3.4 User preferences

You can personalize your experience through various preferences.

  • •Notification settings (offers, messages, reminders)
  • •Application language
  • •Haptic feedback (vibrations)

3.5 Minimum age

The use of Nythy is reserved for persons aged at least 16 years.

Currently, Nythy does not collect or verify user age during registration. By using the application, you confirm that you are at least 16 years old.

3.6 Account deletion

You can delete your account at any time via Settings > Account > Delete my account.

Deletion leads to erasure of your personal data within 30 days, except where retention is legally required.

Before deleting your account, you can download a copy of your data via Settings > Security > Data & privacy.

— End of section 03 —Contents

Section · Chapter 4

Acceptable use

You agree not to:

Violate applicable laws
Publish offensive, defamatory, or discriminatory content
Harass other users or merchants
Impersonate others
Access the system without authorization
Use robots, scripts, or automated tools
Transmit viruses or malware
Spam or send unsolicited messages
Bypass anti-fraud or security systems
Automate reservations for resale
Create fake merchant accounts
Post fake reviews or defame merchants
Use a VPN to manipulate geolocation
Scrape or extract platform data

Messaging rules

Use of the messaging service is subject to the following rules:

Harass, threaten, or intimidate other users through messages
Send unsolicited commercial messages (spam)
Share inappropriate, offensive, or illegal content
Impersonate a merchant or another user
Spread false information about offers or merchants
Use messaging for purposes unrelated to Nythy
Contact minors inappropriately
Share other users' personal data without consent
Group chats
  • •The creator of a group is responsible for ensuring rules are followed
  • •Administrators may moderate members and messages
  • •Content shared in groups is subject to the same rules as private messages
  • •Nythy may suspend or delete a group in case of Terms violation
Media sharing
  • •Shared files must comply with applicable laws
  • •Sharing copyrighted content without authorization is prohibited
  • •Images must not contain explicit or shocking content
  • •Maximum file size: according to app technical limits
Message moderation

Nythy may access reported messages for moderation purposes, in compliance with the DSA. Deleted messages may be retained as evidence in case of disputes.

Any user can report an inappropriate message. Reports are processed within 48 business hours.

— End of section 04 —Contents

Section · Chapter 5

User content

Content published by users (reviews, comments, messages, shared media) must comply with the law and our internal rules. It remains the property of its authors but may be moderated or removed if illegal or contrary to these terms.

Types of content covered

Reviews and comments on merchants and offers
Community posts (text, images, videos)
Comments on posts
Reposts
Anti-waste recipes
Free gifts between users
Polls and votes
Likes on posts
Private and group messages (text, images, audio — no video)
Profile information (name, bio, preferences)
Profile photo and background images
Social relationships (followers/following)
Star ratings on baskets
Ownership

You retain your rights over your content

Moderation

We may remove inappropriate content

— End of section 05 —Contents

Section · Chapter 6

Offers and transactions

Offers are proposed by merchants while Nythy remains a technical intermediary. The sales contract is concluded directly between you and the merchant; we may step in for mediation in case of a persistent dispute.

Important:

Nythy is a matchmaking platform. Sales contracts are concluded directly between you and the merchant.

Nythy is not the seller of the products. The sales contract is exclusively between you and the merchant.

Offer types

Surprise baskets

Generated from merchant critical stock (composition based on unsold items)

Specific products

Identified items

Urgent offers

Near expiry (urgent stock flag, typically ≤ 3 h)

Process

Reservation via the app
Online or in-store payment
Confirmation received
Notifications
History

Merchant obligations

Offer products compliant with food regulations
Respect announced pickup times
Inform about allergens present
Display VAT-inclusive prices

Cancellation

From you: You may cancel a reservation up to 2 hours before pickup without penalty.

From the merchant: The merchant may cancel if unavailable. You will be notified immediately.

In case of repeated no-shows without cancellation, your account may be suspended.

Food safety

Allergen information is provided by the merchant. When in doubt, ask the merchant directly.
Anti-waste products have a limited lifespan. Consume them quickly after pickup.

Nythy declines liability in case of allergic reaction if information was provided by the merchant.

Pricing and billing

All displayed prices are in euros including VAT.
Payment is made online via our secure payment provider Stripe or directly to the merchant at pickup, depending on the merchant's configuration.

Refunds

Refund requests must be addressed directly to the merchant. Nythy may mediate in case of a persistent dispute via support@nythy.com.

Fraud and abuse

Any fraudulent behavior (abusive reservations, resale, false reports) results in immediate suspension.

— End of section 06 —Contents

Section · Chapter 7

Intellectual property

The Nythy application, its content and technology are protected by French and international intellectual property laws.

Nythy's property

The following elements are the exclusive property of Nythy SASU:

©The "Nythy" trademark and associated logo
©The application source code (mobile and web)
©The design, user interface and user experience
©Texts, images and content created by Nythy
©Databases and their structure
©Algorithms and developed technologies

These elements are protected by copyright, trademark law and sui generis database rights.

License to use

By using Nythy, you are granted a license that is:

Non-exclusive
Personal and non-transferable
Revocable at any time
Limited to normal use of the application

This license does not grant you any ownership rights over the application or its content.

User-generated content

You remain the owner of the content you publish on Nythy (photos, texts, recipes, etc.).

License granted to Nythy

By publishing content, you grant Nythy a license that is:

•Non-exclusive, worldwide and royalty-free
•For the duration of your use of the service
•Allowing exploitation of the content for the purposes of operating, improving and promoting the platform

You can delete your content at any time. The license ends upon deletion, except for copies already shared by other users.

Restrictions

It is strictly prohibited to:

Copy, modify or distribute Nythy content
Scrape or automatically extract data
Decompile, disassemble or reverse engineer
Use our APIs without prior written authorization
Reproduce our logos, trademarks or visual elements
Create derivative works based on the application

Any violation may result in civil and/or criminal prosecution.

Third-party content

Some content (product photos, descriptions) is provided by merchants or users. Nythy is not responsible for this content but commits to removing any content reported as infringing.

Hosting status (LCEN)

In accordance with Article 6 of French Law No. 2004-575 of June 21, 2004 on confidence in the digital economy (LCEN), Nythy acts as a host for content published by users.

Nythy does not exercise any prior control over this content.

Nythy commits to removing or making inaccessible any manifestly illegal content as soon as it becomes aware of it.

Reporting violations

If you notice a violation of your intellectual property rights on Nythy, contact us at legal@nythy.com with:

1.Precise description of the content concerned
2.Proof of your rights to this content
3.Your complete contact information

We commit to processing your request as soon as possible.

— End of section 07 —Contents

Section · Chapter 8

Data protection

Your personal data is processed in accordance with GDPR. You have the right to access, rectify, erase and object. For any request, contact us at privacy@nythy.com. Data export is available in Settings > Security > Data & privacy (enhanced verification, recent authentication and, where applicable, local biometric validation on your device).

GDPR compliance

Your data is processed in accordance with GDPR. You have rights of access, rectification, erasure, and objection.

Legal bases for processing

Contract performance (account management, reservations)
Consent (newsletter, marketing notifications)
Legitimate interest (service improvement, security)
Legal obligation (invoice retention, anti-fraud)

Retention periods

Account data: duration of registration + 3 years
Reservation history: 5 years (accounting obligation)
Messages and media: duration of registration
Connection logs: 1 year
Cookies: see our Cookie Policy

Transfers outside the EU

Some subprocessors may process data outside the EU (Google, Firebase). These transfers are governed by Standard Contractual Clauses or adequacy decisions.

Subprocessors

•Google Cloud / Firebase (hosting, authentication, database — EU)
•Google Maps Platform (mapping)
•Stripe (payments and merchant payouts)
•Self-hosted Redis (rate limiting, abuse protection)
•Hostinger VPS (nythy.com website hosting)
•SMTP / Nodemailer (transactional emails)
•Google Gemini AI (user support assistant, Cloud Functions)
•Vettly (automated moderation of community content at publication)
•Firebase Crashlytics (crash diagnostics)
•Google reCAPTCHA Enterprise (website form protection)
•Google Sign-In / Apple Sign-In (OAuth authentication)

Exercising your rights

For any request: privacy@nythy.com
Complaint to the CNIL: www.cnil.fr

Data Protection Officer

At this stage, Nythy has not appointed a DPO. Contact: privacy@nythy.com

Privacy Policy

For more details, consult our full Privacy Policy.

— End of section 08 —Contents

Section · Chapter 9

Limitation of liability

The service is provided "as is", without guarantee of permanent availability. Nythy acts exclusively as a matchmaking platform and is not liable for indirect losses.

Nythy's role

Nythy is a matchmaking platform only:

→Between users and merchants (anti-waste offers)
→Between individuals (free gifts)

Nythy is neither a seller, nor a buyer, nor a party to exchanges between users.

Principes généraux

•No guarantee of uninterrupted service
•Not liable for indirect losses
•Not liable for consequential damages

Nythy is not responsible for

Regarding merchants

Quality, freshness, or safety of products sold
Behavior, reliability, or solvency of merchants
Temporary or permanent closure of a business
Inaccurate information (allergens, composition, dates)

Regarding gifts between individuals

Quality or freshness of donated products
Behavior of donors or recipients
Failure to keep pickup appointments
Consumption of expired or unfit products

In general

Loss or deletion of user content
Temporary unavailability of the application
Data loss due to technical failure

Force majeure

Nythy cannot be held liable in cases of force majeure: natural disaster, pandemic, war, government decision, widespread infrastructure outage.

Limited liability

Nythy's liability is strictly limited to proven direct damages, in case of fault duly established and directly attributable to Nythy. Nythy cannot under any circumstances be held liable for indirect damages.

Food safety

Food safety responsibility lies exclusively with the selling merchant or the individual donor.

The user is solely responsible for their decision to consume a product. If in doubt about the freshness or quality of a product, do not consume it.

In case of a food safety issue, you must report it immediately via the app. Nythy commits to removing reported listings and suspending accounts in case of proven danger.

Consumer rights

Nothing in these terms shall exclude or limit any liability that cannot be legally excluded or limited under French law.

Liability in case of gross negligence or fraud
Liability in case of bodily harm
Mandatory legal consumer rights

These terms do not affect your rights under applicable consumer protection legislation.

— End of section 09 —Contents

Section · Chapter 10

Service changes

Nythy is a constantly evolving service. We reserve the right to modify, improve or adapt our platform to better meet our community's needs.

Types of possible changes

•Addition, modification or removal of features
•User interface and experience updates
•Change of technical partners or providers
•Evolution of abuse prevention and security rules
•Adjustment of usage limits

How you will be notified

Notification methods:

Publication on nythy.com for any Terms or service change
In the mobile app if the change directly affects you (e.g. re-acceptance at sign-in)
By email if the change has a significant impact on your rights

Minor changes (corrections, clarifications) may be published without individual notification.

Maintenance and updates

Website: scheduled maintenance is performed at night, between 3 AM and 6 AM (Paris time).

Mobile app: updates may be deployed at any time without notice.

Emergency interventions may be carried out at any time without notice.

Service interruptions do not entitle you to compensation.

Your options if you disagree

1.Continue using the service with the new terms
2.Delete your account before the changes take effect
3.Contact our support for any questions

Continued use of the service after modification constitutes acceptance of the new terms.

Protection of your data

In case of major modification or service discontinuation, we will give you the opportunity to export your personal data in a standard format.

— End of section 10 —Contents

Section · Chapter 11

Termination

Your Nythy account may be terminated either by yourself or by Nythy in case of breach of these Terms. The procedures and consequences differ depending on the type of termination.

Termination by user

You may delete your account at any time, without justification, from the application settings.

Deletion procedure

1.Go to Settings > Account > Delete my account
2.Confirm your choice (double confirmation required)
3.Your deletion request is recorded

Recommendations before deletion

Download your data if you wish to keep it (Settings > Security > Data & privacy)
Finalize your ongoing reservations
Pick up your reserved baskets

30-day grace period

After your deletion request, a 30-day grace period begins. During this period:

Your data is not deleted immediately
You can continue to use the application normally
You can cancel the deletion at any time from settings
All your features remain accessible (reservations, posts, messages)

↶ To cancel deletion, go to Settings > Account > Cancel account deletion.

After 30 days

Upon expiration of the 30-day grace period, deletion becomes final and irreversible:

Your personal data is permanently erased
Your posts, comments and messages are deleted
Your ongoing reservations are automatically cancelled
You will no longer be able to access your account
You will no longer be able to recover your data

After final deletion, you will need to create a new account if you wish to use Nythy again.

Termination by Nythy

Nythy may suspend or terminate your account in case of breach of these Terms, without notice or refund.

Grounds for termination

Violation of acceptable use rules (section 4)
Fraudulent or abusive behavior
Non-compliance with contractual obligations
Creation of multiple accounts
Use of bots or automated scripts
Harassment or inappropriate behavior towards other users
Non-payment of commissions (for merchants)

Sanction levels

Minor breach

Written warning, then temporary suspension of 7 to 30 days depending on severity

•Moderate inappropriate content
•First offense against community rules

Serious breach

Immediate and permanent account suspension, with no possibility of appeal

•Fraud or scam
•Serious harassment
•Repeated violation after warning
•Identity theft

In case of suspension or termination, you will receive a notification by email explaining the reasons and, where applicable, the possibilities of appeal.

Right of appeal

If you believe that a suspension or termination is unjustified, you may contest the decision.

Appeal procedure

Send an email to legal@nythy.com within 30 days of the notification
Indicate your account number and the reasons for your appeal
Attach any supporting documents if necessary

Appeal review

Your appeal will be reviewed by our legal team within 14 business days.

You will receive a reasoned response by email. Nythy's decision is final.

Data retention after termination

In accordance with legal obligations, certain data may be retained after your account termination.

Retention periods

Accounting data and invoices: 10 years (legal obligation)
Anti-fraud data: 3 years
Login and security logs: 1 year
Messages reported for moderation: 1 year (evidence in case of dispute)

This data is retained solely to comply with legal obligations and is no longer used for commercial purposes.

— End of section 11 —Contents

Section · Chapter 12

Governing law and jurisdiction

These Terms of Use are governed by French law, regardless of your place of residence or use of the service.

Applicable law

In accordance with European and French regulations, French law applies to the interpretation and execution of these Terms, including for users residing outside France.

Interpretation of contractual clauses
Dispute resolution
Consumer protection (French Consumer Code)
Personal data protection (GDPR)

Competent courts

In case of dispute and in the absence of an amicable agreement or mediation, French courts have exclusive jurisdiction.

Strasbourg judicial courts (Bas-Rhin)
Exclusive jurisdiction for all disputes relating to these Terms
Application of French law and international conventions ratified by France

This territorial jurisdiction clause applies even if you reside abroad.

Consumer mediation

In accordance with articles L.611-1 and R.612-1 et seq. of the French Consumer Code, you have the right to mediation to attempt to resolve a dispute amicably.

1.Before any legal action, you can use a consumer mediator free of charge
2.Mediation is a voluntary and confidential process
3.The mediator helps the parties find an amicable solution
4.Mediation does not interrupt limitation periods

To find out the competent mediator, contact us at legal@nythy.com or consult the consumer mediation website.

Online dispute resolution (ODR)

In accordance with Article 14 of Regulation (EU) No 524/2013, you can use the European online dispute resolution platform to resolve a dispute.

European online dispute resolution platform set up by the European Commission

https://ec.europa.eu/consumers/odr

This platform allows you to submit a complaint online and contact an alternative dispute resolution (ADR) body.

Use of this platform is free and available in all official languages of the European Union.

Consumer rights

As a consumer, you benefit from the protections provided by the French Consumer Code and the European directive on consumer rights.

Right of withdrawal (if applicable according to the type of service)
Right to pre-contractual information
Right to service conformity
Right to transaction security
— End of section 12 —Contents

Section · Chapter 13

Changes to the Terms

Nythy reserves the right to modify these Terms of Use at any time to adapt to legal, technical or functional changes to the service.

Notification of changes

In case of significant changes to the Terms, we will notify you by:

Publication on nythy.com (Terms page)
In the mobile app if re-acceptance is required at sign-in
By email if the change has a significant impact on your rights

Significant changes are communicated with a minimum notice of 30 days before they take effect.

Minor changes (typographical corrections, clarifications) may be applied without notice.

Acceptance of changes

For material changes, explicit re-acceptance may be required at sign-in. Continued use without re-acceptance when required may limit access.

The version of the Terms accepted is recorded in your account and visible in your settings.

You can consult the current version of the Terms at any time from the dedicated page in the application or on our website.

Refusal of changes

If you do not accept the new terms, you must:

1.Stop using the service immediately
2.Delete your account from settings
3.Cancel your ongoing reservations if necessary

Deleting your account results in the deletion of your personal data in accordance with our privacy policy.

Effective date

Changes take effect on the date indicated in the notification. In the absence of a specific date, they apply 30 days after notification.

— End of section 13 —Contents

Section · Chapter 14

Merchant Space

These provisions apply to partner merchants using the dedicated web space (nythy.com) and, where applicable, the merchant mobile app.

14.1 Merchant registration

Registration is on the merchant web space. Only essential fields are required at signup; legal and business profile details are completed later in Settings.

Business email
Password (minimum 8 characters)
Business name
Business type (restaurant, bakery, grocery, etc.)
Acceptance of Terms and product compliance declaration
Profile completion (Settings)
•Full address, postal code, city
•Business phone and description
•SIRET (14 digits), legal name, legal form
•Logo, banner, website (optional)

Password must be at least 8 characters.

14.2 Verification

Activation involves: email verification, Nythy admin review, and Stripe Connect onboarding (KYC) for online payments.

Nythy verification statuses
•Pending email: account created, email not confirmed
•Pending: email confirmed, admin review
•Verified: operational account
•Rejected / under review / documents requested: per admin decision
•Suspended: account disabled by Nythy
Identity and payments (Stripe)

Identity verification, bank details and KYC documents are handled by Stripe Connect Express. Nythy does not collect or store these documents.

•Legal representative ID
•Proof of address
•IBAN and payouts
•Company documents if required by Stripe

This data is entered only on Stripe's secure interface and never transits through Nythy.

14.3 Merchant profile

Your profile is shown to mobile app users and on the storefront.

Visible information
•Name, type, description, logo and banner
•Address with map, website, SIRET
•Impact (meals saved, CO₂, savings), rating and reviews
•Available anti-waste offers
Editable elements
•Business info and visuals
•Contact details (address, phone, website)
Profile statistics
•Followers, average rating, review count
•CO₂ saved, total orders

14.4 Products and offers

Create and manage offers from the dashboard (web and mobile app).

Obligations

Accurate and up-to-date information
Allergens clearly indicated
Minimum platform price respected (commission included)
Name and description
Category, original and discounted price (incl. VAT)
Available quantity, active/inactive status
Pickup dates and time slots
Offer types
•Standard anti-waste product: title, TTC price, quantity, pickup/DLC dates, allergens and tags
•Surprise basket: generated from critical stock management (no dedicated form)
•Urgent: near-expiry products (urgent stock flag, typically ≤ 3 h)

There is no separate "grouped bundle" type in the current interface.

14.5 Order management

User reservations appear in your dashboard. Online payment uses Stripe Connect; in-store pickup may be offered per your configuration.

Statuts

Pending: to confirm or cancel
Confirmed: validated by merchant
Ready: available for pickup
Completed: picked up (client validation for ready → completed)
Cancelled: by user or merchant (Stripe refund if already paid)

Obligations

Process pending orders within a reasonable time
Prepare products for the agreed slot
Cancel if unavailable and notify the user

Commercial policy: free user cancellation up to 2 h before pickup (FAQ). Technical behaviour may vary by order status.

14.6 Payments and finances

Online payments via Stripe Connect (destination charges). Payouts configured in your Stripe dashboard.

Managed by Stripe

Stripe securely handles:

•Cards and IBAN details
•KYC and supporting documents
•Payouts to your bank account

Nythy does not access your bank data or identity documents.

Transaction tracking
•Revenue and orders shown in Nythy
•Platform fee: €1.20 incl. VAT per online transaction (Stripe application_fee)
•Payouts and refunds handled by Stripe

14.7 Merchant account security

Available under Settings > Security.

Two-factor authentication (2FA) recommended
Recovery codes, trusted devices
Login history and session timeout
Sensitive actions
•Temporary deactivation: sets isActive to false (store hidden)
•Deletion: request via legal Delete my account page (30-day GDPR delay)

14.8 Merchant obligations

Comply with food safety regulations
Accurate product information (allergens, composition)
Honour confirmed orders and pickup slots
Respond to support requests within a reasonable time

14.9 Suspension and termination

Nythy may suspend or terminate a merchant account notably for:

Terms violation or fraud
Repeated user complaints
Food regulation breach
Prolonged inactivity or unpaid commission

Unless urgent, prior notice when possible. Appeals: legal@nythy.com.

14.10 Dashboard and statistics

Web overview (/merchant/dashboard) and dedicated Statistics page.

Orders, revenue, average rating, followers, active products
CO₂ saved, pending orders, today's revenue
Week / month / year charts, top products, recent activity
Displayed indicators
•Total orders and revenue
•Average rating and review count
•Followers and active products

14.11 Customer reviews

Ratings and optional comments after order pickup (one review per order).

Browse, star filters, CSV export
Merchant reply: stored server-side; web reply UI being rolled out
1–5 star rating; optional text comment
You cannot delete a customer review
Abusive review: report to moderation@nythy.com

14.12 Messaging

The merchant web space allows messaging with partner associations only (no direct merchant ↔ end-user messaging in this dashboard).

Private merchant ↔ association conversations
Start from association profile
Text and media within Nythy messaging limits

14.13 Support

Dedicated merchant assistance.

Email: support@nythy.com
Contact form on the website
General FAQ (no separate integrated merchant help centre)
Support scope
•Platform usage and bugs
•Payments / payouts (Stripe referral if needed)
•Disputes with users or associations

Target response within 48 business hours.

— End of section 14 —Contents

Section · Chapter 15

Free gifts between users

Nythy allows individuals to give away their surplus food for free to other users to fight food waste.

Create a gift

Any user can create a gift by specifying:

Product title and description
Product photo
Available quantity
Category (dish, pastry, fruits, vegetables, etc.)
Tags (vegetarian, vegan, gluten-free, homemade, etc.)
Pickup address
Availability time window (maximum 3 days)
Gift validation
Title required (100 characters max)
Description required (500 characters max)
Quantity greater than 0
Valid address with GPS coordinates
End date in the future
Reserve a gift

You can reserve an available gift near you.

•You cannot reserve your own gift
•Only gifts with 'available' status can be reserved
•Expired gifts cannot be reserved
Manage your gifts

As a giver, you can:

Edit your gift as long as it's not reserved
Cancel a reservation if needed
Delete your gift if it's not reserved
View your gift history

Gift rules

Gifts are 100% free — no financial transactions allowed
Products must be consumable and in good condition
The giver is responsible for the quality and freshness of products
Expired gifts are automatically removed
Violation of these rules may result in account suspension
Liability

Nythy connects givers and receivers but is not responsible for the quality of exchanged products. If in doubt about a product, do not consume it. Users are encouraged to report any abuse through the report form.

Environmental impact

Each gift helps estimate CO2 saved, based on ADEME data. Your personal statistics are visible in your profile.

— End of section 15 —Contents

Section · Chapter 16

Association Space

These provisions apply to partner associations using the dedicated web space (registration on nythy.com). The mobile app provides donations, reservations, events and messaging; the community feed is available in the app but is not fully mirrored in the web sidebar.

16.1 Association registration

Registration on nythy.com (association web space). The mobile app does not offer association signup — login only.

Association name
Association type (14 categories: charity, food bank, etc.)
Email and password
Acceptance of Terms
Legal information
•RNA and/or SIRET number: optional at signup, recommended for admin verification
Additional data
•Logo, banner, website, phone
•Activity days and hours, vehicle/refrigeration capacity
Profile completion (Settings)
•Full address (street, postal code, city)
•Description and mission
•RNA and/or SIRET if applicable
•Phone, website, logo, banner
•Logistics capacity (vehicle, cold chain, storage)
Eligible association types
•Charity, food bank, social restaurant
•Community centre, NGO, social grocery
•Community kitchen, student/family/senior support, etc.

16.2 Verification and validation

Mandatory email verification, then manual validation by the Nythy team (status verified / active).

Statuses in code
•pending_email: email not confirmed
•pending: email confirmed, awaiting admin
•verified / active: operational account
•suspended: account suspended by Nythy

Not all generic "rejected" or "under review" statuses are implemented for associations. Reactivation after suspension is manual (admin). Nythy may limit certain actions if unverified, even if the API may not block all reservations today.

16.3 Association profile

Public profile visible to merchants and users (mobile app).

Visible information
•Name, type, description, logo, banner
•City and postal code, website, verified badge
•Impact: kg saved, meals distributed, donations collected, followers
Editable elements
•General information and contact details
•Visuals and logistics capacity
•Team management (invitations, RBAC roles)

16.4 Logistics capacity

Indicative metrics for merchants (Settings > Capacity).

Transport vehicle (yes/no, type, capacity)
Refrigeration (yes/no, capacity)
Storage capacity and max donations / week
Activity days and hours

Self-declared information — keep up to date.

16.5 Receiving donations

Browse and reserve donations published by merchants (donations collection).

Free donations — no financial transaction
Respect pickup time slots
Redistribute to beneficiaries, no resale
Cancel early if pickup is impossible
Donation information
•Title, description, products, estimated weight/meals, photo
•Donor merchant, pickup date and time slot
•Confirmation code generated when the merchant creates the donation (6 characters)
Donation statuses
•AVAILABLE → RESERVED → CONFIRMED → READY → COLLECTED
•Cancellation possible: returns to AVAILABLE
•EXPIRED / CANCELLED as applicable

16.6 Reservations

Mirror view of donations reserved by your association.

Reservation statuses
•Aligned with donation workflow: RESERVED, CONFIRMED, READY, COLLECTED, CANCELLED, EXPIRED
Process
•Browse available donations
•Reserve (Firestore transaction, idempotent)
•Confirm / mark ready / collect with optional actual weight
•Confirmation code displayed (created on merchant side)

Repeated no-shows: sanctions possible (Nythy policy) — no automatic suspension coded to date.

16.7 Events

Association calendar (web): creation, volunteer sign-ups, reminders.

Create with location, dates, max volunteers
Sign-ups / cancellations, reminders (CF notifications)
Participant management (pending, confirmed, waitlist)
Accurate information, participant safety
Notify in case of cancellation
Event types
•Collection, distribution, outreach, community meal
•Workshop, awareness, fundraising, volunteer meeting, other

16.8 Partner merchants

Merchant list and profiles; messaging to contact a merchant.

Browse merchants, donation stats, verified badge
No Nythy guarantee on donation quality or availability

Nythy = technical intermediary.

16.9 Dashboard

KPIs via /association/dashboard API (web and app).

Available / collected donations, kg saved, meals, CO₂
Active volunteers (30 d), pending reservations, upcoming events
Monthly trends, recent donations
Indicators
•Total donations collected, kg saved, meals distributed
•CO₂ saved, active volunteers

Collection rate shown on the merchant side is not an association dashboard KPI.

16.10 Notifications

12 configurable preferences (Settings > Notifications).

Categories
•Donations, reservations, events, messages, system (weekly report, impact milestones)

Preferences stored on association profile; push/email dispatch respects toggles where possible.

16.11 Obligations

Accurate information, redistribution without resale
Respect time slots and declared cold chain
Report any issue to merchant and support@nythy.com (no dedicated in-app sanitary form)
Comply with section 4 (acceptable use)

16.12 Suspension

Manual suspension by Nythy admin (suspended status) notably for:

Terms violation, fraud, resale
Merchant complaints, prolonged inactivity
Loss of association status

Notification when possible. Appeals: legal@nythy.com. No automatic no-show / 6-month workflow coded to date.

16.13 Food safety

Self-declared obligations of the association on received donations.

Check quality/freshness at pickup
Respect cold chain if refrigeration declared
Do not distribute expired products
Contact merchant and support if in doubt

Merchant responsibility until pickup, then association for redistribution. Nythy is not responsible for quality after handover.

16.14 Support

Association assistance.

Email: support@nythy.com
Website contact form
Integrated messaging with merchants
General FAQ (no integrated association help centre)
Scope
•Platform use, donations, reservations, events
•Account verification, bugs, merchant disputes

Target response within 48 business hours.

— End of section 16 —Contents

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For any question about these terms, write to us directly.

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