Frequently Asked
Questions

Nythy is a mobile application that connects consumers with local professionals offering discounted food products to fight food waste. Nythy also offers a community space to share, exchange and engage together. Our mission is to save food while allowing you to save money.

It's simple! 1) Download the app and sign in with Google or Apple. 2) Browse anti-waste offers near you. 3) Reserve and pay online via Stripe. 4) Pick up your order at the professional with your pickup code. You just saved food!

Yes, the Nythy app is completely free for consumers. You only pay for the products you reserve, at reduced prices of course!

Nythy is currently available in Bas-Rhin and its surroundings. For now, other French cities are coming soon. Stay connected to find out about upcoming launches!

Using Nythy is reserved for people who are at least 16 years old. At account creation, you explicitly certify that you meet this condition; Nythy does not technically verify your age.

Each basket collected avoids food waste and reduces CO₂ emissions. The app sometimes displays the CO₂ impact saved from your reservations. Together we fight against waste!

Yes, you can share an offer from its page via the Share button (link or text). There is no built-in referral system for offers between friends.

Download Nythy on the App Professional or Google Play, then sign in with Google or Apple. Accept the Terms. Email/password sign-up is no longer offered: authentication is handled by your Google or Apple account.

Standard user accounts do not have a Nythy password: sign-in is via Google or Apple. To recover access, use your Google or Apple account recovery tools. If you have issues with a legacy email/password account, contact [email protected].

Go to Profile > Account information > Personal information. You can update your name, email and profile photo.

In the app: Profile > Danger zone > Delete my account (30-day cooling-off period, cancellable). On the web: https://nythy.com/en/legal/delete-account if you no longer have app access. Data erasure: 30 days (GDPR). Contact: [email protected].

Your email address comes from your Google or Apple account when you sign in. Nythy does not send a separate verification email for Google or Apple sign-up. You can complete your profile in the app.

We use secure protocols (OAuth 2.0 via Google and Apple) to protect your data. You can enable biometric login (fingerprint, Face ID) in settings to lock the app.

Yes, you can use your Nythy account on multiple phones. Your reservations and favorites are synced.

Standard users do not have a Nythy password: access is managed by Google or Apple. To change your credentials, go to your Google or Apple account settings.

The displayed email comes from Google or Apple. To change it, update your account with that provider. You can also adjust some information in Profile > Account information > Personal information.

Go to Profile > Preferences > Notifications. Enable or disable push and in-app alerts (orders, community, groups, etc.).

We collect the information needed for the service: identity, email, location (for nearby offers), reservation history. See our privacy policy for details.

Yes, under GDPR. In Profile > Account information > Security > Download my data, you can export a copy of your data.

If your account is blocked or suspended, contact [email protected] with your email address. We will review your situation.

Yes. Nythy reserves the right to block or suspend an account in case of abuse, violation of terms of use, fraud or behavior harmful to the community. We act to protect all users and partner professionals.

Browse available offers near you, select the one that interests you, check the details (price, pickup times, products) then click 'Reserve'. You will receive a confirmation with all necessary information.

Each offer displays the products or description offered. Check the details of each offer to see exactly what is included.

From the app, you can cancel a paid order without penalty up to 2 hours before the start of your pickup slot; the refund is automatic. After this deadline, contact the professional or [email protected]. If you cannot make it, notify as early as possible to free the basket.

Go to Profile > Order history. You'll find all your past and upcoming reservations there.

You can reserve multiple offers simultaneously as long as the time slots don't overlap. Some professionals may limit the number of baskets per person for fairness.

You cannot modify a reservation once confirmed. If you're unable to make it, cancel and reserve a new offer if available.

Gifts between individuals let you offer your food surplus to other Nythy users for free. It's 100% free: no financial transaction. You avoid waste by giving your products a second life.

From the community feed (+ button), create a gift: title, description, category, quantity, pickup address. Set the perishability (non-perishable / fresh / homemade); for a fresh product, the use-by date must be over 48 h away and the cold chain respected. Photo and tags optional.

Browse gifts on the map or feed. Reserve, receive a pickup code and pickup address; collect for free during the indicated slot.

Gifts are free — no financial transaction. You cannot reserve your own gift. Expired gifts are no longer offered to others. You are responsible for quality and freshness. Rule violations may lead to account suspension.

A gift can be collected only during the daily 10am–7pm slot (Paris time); outside it, the gift stays visible but cannot be collected. The next day: non-perishables are reactivated automatically, fresh products require a new confirmation from the donor, and homemade products cannot be reactivated.

Go to Profile > Purchases > My published gifts. View, edit (while not reserved) or delete your gifts.

Once a gift has been picked up, you can report it from your received donations page (Profile > Purchases). Choose a reason — for example "expired or non-compliant product" — and add a description. Only the gift recipient can report it, after pickup. Our moderation team reviews every report; as the gift is no longer publicly visible, the measure mainly concerns the donor's account (warning or suspension if a breach is confirmed).

Payment is made online when you reserve, via Stripe (methods shown at checkout). Nothing to pay at pickup: show your pickup code in the app.

When you reserve, you pay online securely via Stripe (card, Apple Pay, Google Pay depending on your device). This prepayment secures your basket and lets the professional prepare your order. At pickup, you simply show your confirmation code in the app — no extra payment is required in store.

Yes, the price displayed in the app is the total amount you pay online when you reserve. There are no additional fees or service charges.

When reserving, you pay online via Stripe (payment methods offered depend on your device). No additional payment is required at pickup.

Tickets and receipts can be stored on your account. Check your order history to access them.

If the professional cancels after payment, a refund is triggered automatically to your payment method (usual bank delay: a few days). For pickup issues (quality, error), contact the professional first, then [email protected].

Go to the professional during the indicated slot. Show your pickup code in the app (or order number). The professional validates handover; you confirm pickup and can leave a review.

Notify the professional if you are late. The basket stays reserved in your name while the order is active. If you cannot come, cancel or contact the professional as early as possible.

Yes, you can send someone in your place. Make sure to give them your reservation number or share the confirmation from the app.

Times are set by the professional according to their activity. They generally correspond to when unsold items are available (end of service, closing). Respect these slots to make the professionals' work easier.

The exact address and a map link are in your reservation confirmation. You can also open the professional's profile in the app for directions.

If stock runs out or the store closes unexpectedly, the professional may cancel. You receive a notification and, if already paid online, an automatic refund is initiated to your card.

If you do not show up without cancelling, the professional may report the absence to Nythy. Repeated no-shows may lead to manual account measures (warning or restriction), assessed case by case.

The products offered are perfectly consumable. We ensure that products offered by professionals comply with applicable standards. These are the day's unsold items that would have been thrown away without buyers. Professionals remain responsible for the quality and food safety of their products.

Products respect the best before dates. Some may have a close best before date, which is why they are offered at reduced prices. Consume them quickly or freeze them if possible.

First contact the professional directly. If the problem persists, you can report an issue via the app or contact us at [email protected]. We will handle your complaint.

We work only with professional professionals respecting hygiene and food safety standards. Each partner is verified before being listed on the platform.

Professionals may indicate allergens for some products. If you have a severe allergy, contact the professional before reserving.

It depends on the offers. Some professionals offer products to freeze. The offer description usually indicates the type of products (fresh, frozen, etc.).

Sign up at nythy.com (Pro Space). At signup: business email, password, professional name and Terms acceptance. Complete your profile in Settings (address, SIRET, legal name…). Activation requires email verification, Nythy review, then Stripe Connect onboarding (KYC) for online payments. Contact: [email protected].

Professionals can manage their space both via the Nythy mobile app and on the website (nythy.com). Sign in with your professional credentials to access your dashboard, offers, orders and donations to associations.

Bakeries, pastry shops, restaurants, caterers, supermarkets, grocery stores, greengrocers... All food businesses with unsold items can join us!

No signup fee. After a possible trial period, a Nythy subscription (monthly or annual plan) and a per-sale online commission (fixed part + variable part) may apply. Current rates are available in your Pro Space (Settings → Subscription and offer pricing). The price shown to customers is yours.

Yes! After picking up your order, you can rate with stars in the app. Your reviews help other users.

No, it's not possible. Messaging only allows individuals to create groups and chat privately with each other. For any question about an order, you can go directly to the professional or contact us at [email protected].

The association space allows partner associations (charities, food banks, social restaurants...) to collect food donations from professionals, organize solidarity events and manage their anti-waste activity. Access is available via the mobile app and the website (nythy.com).

Associations can manage their space both via the Nythy mobile app and on the website (nythy.com). Sign in with your association credentials to access your dashboard, donation reservations and event management.

Go to nythy.com and create an association account (web signup only — the mobile app allows login, not signup). At signup: name, association type, email and password. Complete RNA/SIRET, address and logistics in Settings. Each account is manually verified before activation. [email protected]

Associations browse professional donations, reserve a slot, then follow status: reserved → confirmed → ready → collected. A 6-character confirmation code is shown at pickup. Donations are free; respect slots and cancel early if needed.

Yes! Associations can create solidarity events and recruit volunteers via the platform. The association is responsible for organizing and ensuring the safety of the event.

Available types: food collection, distribution, outreach, community meal, workshop, awareness, fundraising, volunteer meeting, other.

From your association space, create an event by entering the description, date and location. You can manage volunteer registrations, receive reminder notifications before the event and track participants (registrations, cancellations). Information must remain accurate and up to date.

If you cancel, you must notify all registered participants. The association remains responsible for organization and safety. Events must comply with applicable legislation.

Nythy is available on iOS (iPhone) via the App Professional and on Android via Google Play. The app requires iOS 16+ or Android 7.0+.

Try: 1) Check your internet connection. 2) Close and reopen the app. 3) Update the app. 4) Restart your phone. If the problem persists, contact us at [email protected].

Check that notifications are enabled for Nythy in your phone settings. In the app, go to Profile > Preferences > Notifications to customize preferences.

Geolocation displays offers near you. You can limit access to location only when using the app, or disable it (offers won't be filtered by proximity).

An internet connection is needed to browse offers, reserve and view your orders. Remember to open your reservation before arriving at the professional if the network is weak.

We recommend keeping Nythy up to date to benefit from the latest features and bug fixes. Updates are available on the App Professional and Google Play.

Add a store to favorites via the heart icon. Find them in the Favorites tab. Alerts for favorite professionals depend on push notification settings (Profile > Preferences > Notifications).